E-Business Solutions

Would you like to improve the level of efficiency between you, your customers and your suppliers? Are you looking for ways to provide your customers with a better service? Would you like to use modern information technologies for added value or as an alternative in order to increase turnover and save on costs? Swiss Post can support you with innovative e-business solutions, enabling you to achieve your goals more efficiently – in Switzerland and abroad.

Speedy implementation, flexible process organization and secure operations underpin our range of solutions and provide you with competitive advantages, independence and greater cost-effectiveness.

Customer relationship and loyalty management

Winning and retaining customers requires knowledge of the needs and behavioural patterns of existing and potential customers. Swiss Post's coordinated solutions will provide you with the knowledge you need to serve your customers and target groups offline and/or online. From detailed customer analysis to the planning and implementation of your own customer retention programmes and the operation of solutions for sales and service processes via various channels – Swiss Post can offer you everything you need to develop and expand your valuable customer base and thus increase the success of your company.

Our solutions:

• E-Commerce
• Subscription Mgmt
• Loyalty Card
• Bonus & Reward Programs
• Online Collection
• Campaign Management

Supply chain information management

The flexible networking of information flows along value chains reduces process costs, increases process quality and improves transparency. Swiss Post's Internet-based solutions will support you with the creation, control and automation of these cross-company information flows in terms of procurement, distribution and storage management. Together with you, we will design, implement and operate your individual all-round solution using innovative technologies such as RFID. Our origins mean that you can look forward to receiving a secure and reliable service.

Our solutions:

• Supply Chain Information Hub
• Object Mgmt
• Distribution Mgmt
• Procurement Mgmt
• E-Archive

Contact:

Swiss Post Solutions AG
E-Business Solutions
Zentweg 25c
3030 Berne
Switzerland

Secure mail and identification

E-business offers considerable efficiency gains. Market potential, short delivery times, low process costs and the easy networking of partners and customers thanks to procedures free from media interruptions. Swiss Post will help you and your customers to implement web-based business processes using our traditional core competencies of security and reliability. SwissSign, former provider of digital certificates and a wholly owned subsidiary of Swiss Post, offers innovative solutions and products – in the field of secure electronic communication, clear verification of virtual identities and digital signatures – to ensure that your new business procedures will put you on the fastest and most secure route to success.

• Identification/authentication of people or organizations (digital ID)
• Opportunity to issue a legally binding statement of intent (electronic signature)
• Secure delivery with sending and receipt note (registered e-mail)
• Individual solutions with high security requirements (managed PKI)

Contact:

SwissSign AG
Zentweg 25c
3030 Bern
Switzerland

Further Swiss Post Solutions offers:

• Document Solutions
• Dialogue Solutions
• Business process outsourcing
• Mail, Cards, Customer Care Management